There is no ticket system and no phone support — just email us and tell us what happened.
support@raincleaner.eu
Say what you did, what you expected and what happened instead, plus your Windows version and the version of Rain Cleaner (it is in the bottom left corner of the program). If the protection screen was involved, the journal is at C:\ProgramData\RainCleaner\shield\shield.log — it holds paths and command lines, never the contents of your files, so you can read it before you send it.
A screenshot usually saves an entire exchange of letters.
There is no phone support and no guaranteed response time. There is also no marketing list: writing here does not sign you up for anything, and the address is not passed on.
Write in any of the 13 languages the program supports; we answer in the same language.
Last updated: 2026-10-09